Shipping

Same Day Shipping

Most items ship same day if the order is processed by 1 PM EST. All other orders ship next business day. Orders are first come first serve basis, if out of stock, we will notify customer as soon as possible. Orders placed with Same Day and Multiple Day shipping will ship when complete order is ready to ship. 


Processing Time

Most items ship same day if the order is processed by 1 PM EST. All other orders ship next business day. Special order items can take up to 10 business days before they ship, but generally ship in 3-5 business days. Ship times are guidelines only, not guarantees.


Packaging

Due to FedEx and UPS now charging an additional surcharge to ship packages 60"+, we only ship in poly mailers and boxes. This means the fabrics will be folded. If you prefer to have your items shipped on a roll, please choose "ship on a roll" option during checkout. Ship on a Roll option available in Contiguous US States only. Orders under 5 yards contact us prior to ordering ship on a roll 


Shipping time

All shipping times are estimates and not guaranteed. Most Sunbrella fabrics usually ship with in 48-72 hours of order, some with in 1-2 business days. All shipping times are to be used as guidelines. If you are in need of a fabric with a deadline, please contact us prior to ordering. 


Commercial Addresses

If your commercial address does not have normal mail service please note your order accordingly. Shipping charges may apply. Any items that are not delivered due to customer entry error, no mail service at address, undeliverable as addressed, or refused will result in the customer covering all shipping charges. 


Ship to Third Party

We recommend that all customers ship their items directly to their home for inspection. Any items shipped to a third party will be considered in good condition. If shipped to a third party it is the customer's responsibility to file claims with the shipping company. 


Free Shipping on Orders over $99

Applies to US orders only, limited time offer when advertised. Free shipping uses the most economical shipping method. Limited time promotion only, and only when specified

Free Shipping on Sunbrella

Applies to Continental US orders only, does not apply to "On the Roll" Shipping. Limited time offer when advertised. Free shipping uses the most economical shipping method. Limited time promotion only, and only when specified


$6 Flat Rate Shipping on Orders over $35

Applies to US orders only. Flat Rate shipping uses the most economical shipping method. 


Expedited shipping

Expedited shipping is available upon request using FedEx Express, USPS Priority Express, and UPS. Please contact us for a quote.

Normal processing time (3-5 business days on average) still applies when Expedited Shipping is purchased. 


International Shipping

All orders ship USPS Priority International or FedEx. Average transit time is 6-10 business days. Customer is responsible for all taxes, duties, and fees with importing the items. Customs delays can occur and they are out of our control. All international orders re insured for the full value of the package plus shipping costs so that all costs can be recovered if the package is lost/damaged in transit. If you prefer another carrier, Please contact us for a quote.


Preferred Carrier

Our preferred carrier is FedEx. UPS/USPS available upon request (fees may apply). All items are shipped FedEx Ground or SmartPost. PO Boxes will be shipped FedEx Smart Post which can take 7 business days to arrive.